Insightlyze

A real-time customer sentiment platform using Google Business data.

Overview

Insightlyze provides businesses with a structured view of customer sentiment by collecting and analysing Google Business reviews in real time.

It enables organisations to identify trends, monitor performance, and respond more effectively to customer feedback, supporting more informed decision-making across operations.

Objectives

  1. 01 Provide a complete view of customer sentiment
  2. 02 Support data-driven service improvements
  3. 03 Enable performance tracking and benchmarking

Timeline:

Completed (2025)

Impact:

Faster insight into customer behaviour and improved responsiveness across business operations.

Partnerships:

Internal Pleiades initiative.